Returns
In the odd case that you do not love your Danwer products, here is our policy on returns:
- Eligible products can only be returned only when it is damaged within 2 days after the delivery date. You can find the return policy of each product under the Shipping Info section of the product page.
- In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order.
- Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
- The Danwer Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
- Once your return has been authorized, we’d be happy to provide the same product after the finalized process.
- We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Danwer Care team at danwerscales@gmail.com.
- All returns are subject to the discretion of Danwer. But we’re a friendly bunch 🙂
Cancellation Policy
Cancellation requests will be accepted strictly within 24 hours of placing the order only.
For any other questions or clarifications, please reach out to the Danwer Care team at danwerscales@gmail.com
